FAQ

Frequently Asked Questions

We regularly get a number of particular questions regarding our professional cleaning services from our customers. Here are just a few of the questions we hear at Crown Me Clean on a regular basis.

What makes Crown Me Clean different from other companies?

Crown Me Clean is owned and operated by someone that KNOWS clean! Ashley Bandy, Owner of Crown Me Clean has worked in the domestic industry over 10 years and is very much involved in all work performed through Crown Me Clean. From the consultation, initial cleaning, and beyond Ashley is always there to make sure you get the service you deserve.

Why should I hire your company?

When you hire Crown Me Clean for your home you get the best of both worlds.

1.) The knowledge and experience of a Domestic Housekeeper/Employee.

2.) The professionalism, reliability, and dependability of a business.

We are licensed, fully insured and bonded. Our service saves you time from interviewing, screening, and training individuals. When you use Crown Me Clean you don’t have to worry about domestic worker taxes nor maintain a boss- employee relationship, In any event you can deal directly with the owner of Crown Me Clean.

What is eco-friendly cleaning?

Crown Me Clean only uses products that have passed rigorous standards including EPA certified products and organic products. These products are non- toxic, biodegradable, and are made without harsh chemicals. Many traditional cleaning products contain perfumes and dyes, skin irritants, and can impose many health problems. We practice a variety of cleaning methods that reduce are carbon footprint by Recycling and conservation of energy and water. For more information visit our about us and services page (link pages)

Do I need to be home during my cleaning?

Our house cleaners are flexible to work around your schedule. However, We need to be able to access your home upon arrival. Arrangements can be made with the owner if you would like to provide a key (All key accounts are locked in safe), garage door/entry code, or you can leave a key with your neighbor or building manager.

*Ask about our Good neighbor special! What about my pets?

We are pet-friendly at Crown Me Clean. We do not require pets to be locked away. However, we need to be able to access areas to be cleaned. If you have specific instructions for your pets just let us know! Do I need to do any pre-cleaning? Crown Me Clean offers full-service cleaning and organization. Keep in mind that we try to stay on schedule and extensive straightening up and clutter can interfere with our timing. During your consultation we will go over services and packages along with your feedback to customize a cleaning that’s just right for you!

Do you provide the supplies and equipment?
Crown Me Clean will provide all the products and tools we need to successfully clean your home. Many of our customers prefer to use their own vacuum cleaner for sanitary concerns however, we can provide one to you.
Are your products safe for granite, travertine, marble, stainless steel, etc?
We have extensive experience with cleaning these surfaces NATURALLY and SAFELY. Our products are not made with harsh chemicals. The products we use are safe on nearly any surface!
Can I hire your staff to perform other services?
Our cleaners that work for us have entered into non-compete agreements. It is against our policy for them to engage in any business transaction with our clients outside their work with us. We invest a significant amount of time and resources to thoroughly screen and train our cleaners and other staff. We do offer consulting if you would like Crown Me Clean to provide a cleaning or domestic professional for you.
What forms of payment do you accept?
We accept cash, check, money order and PayPal (service fee apply). Payment is due at time of service unless other arrangements have been made.
What is your cancellation policy?
We require a 24 hour cancellation notice. If you need to cancel for any reason simply call or email us. Cancellations received less than 24 hours prior to our arrival are subject to a $25 cancellation charge. If our cleaning team are unable to access your home or is turned away when they arrive (for any reason), you will be charged fifty percent (50%) of the bill due for the service that would have been performed.
Do you have references?

Crown Me Clean can provide references upon your request!

Are your services guaranteed?
We promise to do as we say. If for any reason you are not satisfied contact us with 24 hrs and we will re-clean the area free of charge.
Are you insured and bonded?
We are fully covered in the event of an accident. Should a problem arise please call is immediately.
Who will clean my home?
Our work is done in teams of 2 or 3. Many times Ashley will be working side by side with a highly-trained and qualified staff member.
How often should I have my home cleaned?
How to determine cleaning visits to suit you can are based on a few factors? The size and occupancy, Layout, budget, and your own level of cleaning can help you decide what will work best for you. Crown Me Clean offers routine cleaning as well as one-time cleanings.